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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Liz

March 14, 2025

5  out of  5
rating by Liz
"Knowledgeable and friendly. Catherine was able to get me a lower quote quickly when adding home insurance to my existing policy."
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Oleksii Kravchenko

March 12, 2025

5  out of  5
rating by Oleksii Kravchenko
"Highly recommend Cat! She got me great insurance for my business at a good price. Thanks a lot!"
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Keri Painter

March 7, 2025

5  out of  5
rating by Keri Painter
"Rachel is amazing! She always explains everything in detail and goes above and beyond for her customers!"
We responded:
"Welcome back, Keri! Thank you for leaving a review and thank you for making your way back to us! ~Ellen"
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Janice Thrush

March 4, 2025

5  out of  5
rating by Janice Thrush
"I just had my appointment this morning with Rachel at this office and she saved me around $1200 on my home, contents and car insurance! Rachel was amazing, very thorough, friendly and she worked through everything with me, helping me find all the information I needed to get offer me the best rates! I absolutely recommend the Ellen Aders State Farm office in Front Royal!"
We responded:
"Welcome and thank you, Janice! Rachel loves what she does, and she loves the connections she makes with new customers too! I appreciate you taking time to leave such a lovely review. ~Ellen"
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Laura Ruby

February 28, 2025

5  out of  5
rating by Laura Ruby
"Ellen and her team have been a tremendous help in both our private and business related insurances. Always responsive, kind, knowledgable and helpful. Plus, they do great things in the community!"
We responded:
"Thanks, Laura! It is always a great honor when my friends choose me!! I so appreciate your business and your review!! ~Ellen"
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Elizabeth Fox

February 24, 2025

5  out of  5
rating by Elizabeth Fox
"Rachel was so kind and easy to talk to. She took the time to explain everything with such detail and I appreciated the info! Definitely recommend!"
We responded:
"Thanks, Elizabeth! Rachel IS so knowledgeable and loves sharing that knowledge with our customers! I appreciate your review! ~Ellen"
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R Evans

February 13, 2025

5  out of  5
rating by R Evans
"All of the ladies at Ellen Aders office are so personable and helpful. I trust all of them to make the best decisions when it comes to insurance for my family. They go above and beyond every single call or visit. Couldn’t ask for a better insurance company!!"
We responded:
"Thank you! I appreciate your review, and I appreciate your business! ~Ellen"
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Derek and Angie

February 12, 2025

5  out of  5
rating by Derek and Angie
"Ellen Aders’ State Farm office is a life saver. We moved to the area and wanted to switch to this local office because our previous agent was not responsive. Rachel at this office is the bomb! She not only got all my policies moved over, she also suggested discounts I didn’t know existed and started a new policy as well. She was prompt and courteous and had my policy going all while chit chatting about other things not related to insurance. What a great local agency! You won’t be disappointed if you move your stuff to State Farm and have Ellen Aders as your agent! Great job and I look forward to more in the future."
We responded:
"Welcome, Derek & Angie! You are right, Rachel is THE BOMB! Can you believe she was hesitant to start a career here...almost EIGHT years ago!? Thank you for choosing this agency and I sincerely say, welcome to OUR State Farm family! ~Ellen"
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Panzica Christopher

February 12, 2025

5  out of  5
rating by Panzica Christopher
"Always there for us! Excellent team for our needs!"
We responded:
"Thank you very much for leaving us a FIVE-star review! I'm appreciate of your business and happy to know you find the team to be excellent....I think they are too! ~Ellen"
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Bruce Tieche

February 12, 2025

5  out of  5
rating by Bruce Tieche
"Was there when I needed them, unlike online services. Very friendly and helped me get everything switched over quickly. Highly recommend and appreciate it"
We responded:
"BRUCE! It was truly my pleasure to help you on Monday! We were a little shorthanded, which gave ME the opportunity to roll up my sleeves and quote your business. I enjoyed every minute of getting to know you. Welcome to our State Farm family and thank you for choosing my agency. Tell your pals at work thanks too!! ~Ellen"
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Lauren Metzger

February 6, 2025

5  out of  5
rating by Lauren Metzger
"Always kind. Beyond helpful. They make insurance painless and I always know I’ll be taken care of if something happens."
We responded:
"Hi, Lauren! My team works really hard to make insurance as easy as possible! I appreciate the feedback. Thank you so much! ~Ellen"
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z

February 5, 2025

5  out of  5
rating by z
"I never thought I’d say, “I love my insurance agent,” until I spoke with Rachel Jackson at Ellen Aders State Farm Insurance Agency. After years in the insurance industry and bad experiences with other companies, I was bracing for the usual pressure and disappointment. Instead, Rachel was incredibly transparent, receptive, and truly listened to my needs when i was searching for coverage for my newest shelter pup rescue and also for my auto coverage! i seriously couldn't me more happy with my policies! ***If you’re searching for insurance coverage for your bully breed, that won’t cost you a fortune or require you to jump thru a million hoops- this agency is who you need to call! They welcome all breeds and dont take advantage of the fact that most insurances have breed restrictions.*** i seriously could go on about my experience with the staff at Ellen Aders State Farm Insurance Agency- their entire team is amazing and focused on helping people rather than just making sales. Give them a call—you won’t find a more caring and knowledgeable agency!"
We responded:
"WOWEEEE! What a review! Thank you so much for leaving this feedback. We love insurance, but we REALLY love dogs...all of them! I was the President of the Humane Society of Warren County for several years. I'm always proud to tell people that State Farm does not discriminate based on breed. I'm glad you've found a home with us! Welcome to our State Farm family!!! ~ Ellen"
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Onyx Capital

January 31, 2025

5  out of  5
rating by Onyx Capital
"Ellen, Rachel and team were all fabulous to work with. I was referred to them by the state farm corp offices and they were able to get me sorted out quickly with an affordable policy without any haggle. It was a pleasure working with them and look forward to working with them in the future!"
We responded:
"Thank you for choosing my agency for your property insurance! Rachel IS fabulous and she is very valued member of this team. I appreciate your feedback and welcome to my agency! ~Ellen"
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Nadiya Allen

January 30, 2025

5  out of  5
rating by Nadiya Allen
"So professional and very easy to switch to State Farm insurance and I safe some money thank you!!!! State Farm…."
We responded:
"Hi, Nadiya! Thank you for switching your car insurance to us and thank you for taking time to leave us a review! ~Ellen"
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Joele Clar

January 28, 2025

5  out of  5
rating by Joele Clar
"Our office was looking for a business policy. Rachel was quick to answer questions and give us quotes with options. Super easy process and great communication!!!"
We responded:
"Small businesses helping small businesses! I'm so glad Rachel was able to help you with your business policy! Thanks for choosing my agency! ~Ellen"
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Delaina

January 23, 2025

5  out of  5
rating by Delaina
"Everyone is friendly, courteous and always helpful. Very glad to be one of their customers."
We responded:
"Thanks, Delaina! I'm happy you're one of our customers too! ~Ellen"
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Michael Conner

January 23, 2025

5  out of  5
rating by Michael Conner
"After so many years of getting insurance online, I wanted a good local agent, but found THE BEST! It was great to go in person to understand the policies better, but even if I had done it online, this office is professional, organized, friendly, lively and involved in the community. Rachel hung with me for over a year wanting to switch, and we finally did it! Thank you Rachel!! Happy Mike"
We responded:
"Rachel doesn't give up easily! Welcome to State Farm and my agency! Thank YOU for caring about our community involvement. I love this Town and am so happy it's my home. I'm looking forward to meeting you. ~Ellen"
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RB H

January 11, 2025

5  out of  5
rating by RB H
"I do agree with the high ratings this agency has been given by other customers. I have not visited the agency in person, but should do so just to say hello and thank you. Their service is first rate. They are responsive, efficient, knowledgeable, and friendly."
We responded:
"PLEASE do come visit us! Thank you for leaving such a glowing review! ~Ellen"
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Joe Battista

January 10, 2025

5  out of  5
rating by Joe Battista
"Great friendly staff. Always helpful and caring and easy to work with."
We responded:
"Thanks, Joe! I really appreciate the feedback and the FIVE stars! ~Ellen"
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Lauren Wilkins

December 17, 2024

5  out of  5
rating by Lauren Wilkins
"Catherine is quick, personal and saved me quite a bit when I came to her after both my vehicle & mortgage went up. She even got me better coverage. I will always recommend her to anyone looking!"
We responded:
"Thanks, Lauren! Cat does a wonderful job helping people with their insurance! Welcome to our State Farm family and thank you for taking time to leave us a FIVE-star review. Merry Christmas ~Ellen"
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Dave Morris

December 13, 2024

5  out of  5
rating by Dave Morris
"Very professional and rapid response when I insured my rental property."
We responded:
"Thanks, David! It was nice speaking with you when you called in to review the quote. I hope you'll choose my agency again when you need insurance! Merry Christmas! ~Ellen"
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Coach FUR

December 11, 2024

5  out of  5
rating by Coach FUR
"Wonderful staff, willing to go above and beyond for customer. The office offered us fresh hot chocolate, marshmallows and a candy cane, coupled with a home made gingerbread man and sugar cookie girl. Top it off, they tucked two 2025 calanders in my paperwork - both of which have photos that are hang up worthy! They have their office walls lined with food they plan to give out to the community for Christmas I love this company and their amazing staff! J Moreland"
We responded:
"Thank you so much for these kind words! I love this community so much!! We are always collecting something to give back! Thank you for your business and THANK YOU for this review! Merry Christmas ~Ellen"
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Joann

December 7, 2024

5  out of  5
rating by Joann
"This is a true team. Helpful and dependable when timelines is necessary. Thanks for all you do for your clients."
We responded:
"Hi, Joann! Thank you so much for this feedback. It does take the entire team to keep things moving! This is the best team I've ever worked with. They truly embody TEAMWORK. Merry Christmas!! ~Ellen"
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Rebecca Kelly

December 5, 2024

5  out of  5
rating by Rebecca Kelly
"Service is terrific, it is so nice having real people answer the phone and help you when you need it. We bought a used car for our son and it was added to the policy immediately and our temporary card was in our inbox within minutes. Cat was very helpful and pleasant to work with!"
We responded:
"Hi, Rebecca! Cat is wonderful to work with. She truly loves helping people. Thank you for the FIVE-star review and I appreciate your business. Merry Christmas ~Ellen"
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Debbie Burke

December 3, 2024

5  out of  5
rating by Debbie Burke
"We recently had 2 different vehicles to make changes to in our coverage. Rachel & Cat were very helpful & polite. They also found us the best rate."
We responded:
"Thanks for taking time to leave a review, Debbie! I just recently found your little store on Facebook! I'll be out to shop soon!!! Merry Christmas ~Ellen"