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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Debbie Burke

Debbie Burke

May 16, 2026

5  out of  5
rating by Debbie Burke
"We recently had 2 different vehicles to make changes to in our coverage. Rachel & Cat were very helpful & polite. They also found us the best rate."
We responded:
"Thanks for taking time to leave a review, Debbie! I just recently found your little store on Facebook! I'll be out to shop soon!!! Merry Christmas ~Ellen"
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Bruce Hopler

May 5, 2026

5  out of  5
rating by Bruce Hopler
"Super helpful and best prices. I also like having someone local. Highly recommend"
We responded:
"Hi, Bruce! Thank you for taking time to leave this review. I picked a small town to open my agency because I like local too! I'm glad to know you found my team helpful. ~Ellen"
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Brad Williams

May 5, 2026

5  out of  5
rating by Brad Williams
"Great Company with the best staff in town!"
We responded:
"Hi, Brad! I saw you in Bertie's office yesterday, but it looked like serious business, so I didn't interrupt! Thank you for the kind words and for taking time to leave this review! ~Ellen"
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Matthew Calvert

May 4, 2026

5  out of  5
rating by Matthew Calvert
"They have helped"
We responded:
"Hi, Matt! This made me laugh! How long did Cat pester you?! I bet that wasn't "helpful'! I'm glad you are part of the State Farm family! Thank you. ~Ellen"
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Debbie Warren

April 28, 2026

5  out of  5
rating by Debbie Warren
"Very helpful. Got the information I needed right away. Very nice staff"
We responded:
"Hi, Debbie! Thank you for leaving us a FIVE-star review! I'm glad you are happy with the service you received from my office. ~Ellen"
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Eric Bradley

April 28, 2026

5  out of  5
rating by Eric Bradley
"Sat down and found out that life insurance can really be affordable. Had a great experience with Cat Dawson and would highly recommend sitting down and getting a consult. End of times comes faster than you know. Cat showed me the plan and explained everything to a T."
We responded:
"Hi, Eric! Thanks for coming by this morning to learn more about State Farm's life insurance products. Catherine has made so many connections thru BNI. I appreciate that you took time out of your day to leave us a review. ~Ellen"
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Michelle Napier

April 10, 2026

5  out of  5
rating by Michelle Napier
"Cat is wonderful to work with!"
We responded:
"Welcome to the State Farm family, Michelle! Catherine IS wonderful. Thank you for your business and thank you for taking time to leave a review! ~Ellen"
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Makenzie Milburn

April 8, 2026

5  out of  5
rating by Makenzie Milburn
"I was having a really hard time getting help through the claims department they were all really rude but once I got to Cat from the front royal office she made it so a better experience and so much easier plus helped us get everything taken care of without any issues , I was able to finally take a deep breath and think. Cat is the woman to go to if you are every have any problem or need help getting insurance😁"
We responded:
"Thank you, Makenzie! Having local representation to help facilitate the claims process can make or break a relationship with an insurance company! I'm glad you are my customer and I'm so happy to know the lengths that Cat went to assist. I appreciate the review! ~Ellen"
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Kloe Jenkins

March 18, 2026

5  out of  5
rating by Kloe Jenkins
"This agency makes you feel like family and has the best rates around! 10/10 reccomend Ellen Aders and her team 🫶🏻"
We responded:
"Thank you, Kloe! We try very hard to make customers feel like family here. I am aware that there are hundreds of other insurance companies, and I appreciate you choosing us! ~Ellen"
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Tes Peacher

March 17, 2026

5  out of  5
rating by Tes Peacher
"Been with State Farm for many years. Never had any issues always get a prompt response anytime I have questions or need to make a change."
We responded:
"Hi, Tes! Thank you for taking time to leave us a review. I appreciate you and your business. ~Ellen"
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Jessica houck

March 16, 2026

5  out of  5
rating by Jessica houck
"I've known for quite a while now that I needed to switch auto insurance companies, but I never felt ready to comit to making the change. I messaged Cat and she was able to explain the process to me in simple, step by step terms. I got the same coverage that I already had, but saved $1,500 a year by switching to State Farm. So glad I finally made the decision to switch."
We responded:
"Hi, Jessica! I'm so glad you picked State Farm and my agency! Catherine is a delight to work with! Welcome to our State Farm family. ~Ellen"
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Cindy Frederick

March 10, 2026

5  out of  5
rating by Cindy Frederick
"Had great service with Bertie this morning.She was very patient and great at explaining my concerns. Highly recommend her."
We responded:
"Thanks for leaving a review, Cindy! Bertie love talking about life insurance. She has more experience than all of us combined! ~Ellen"
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Bryn High

March 9, 2026

5  out of  5
rating by Bryn High
"I had a great experience working with the Ellen Aders Team at State Farm in Front Royal. Their communication was excellent from start to finish—they kept me informed every step of the way and made sure all my questions were answered clearly. What really stood out was how quickly and efficiently they handled everything. The service was truly expedient, and the whole process felt smooth and stress-free. It’s clear they care about their clients and take pride in providing responsive, professional support. Highly recommend Cat, Nora and the rest of Ellen Aders Team if you’re looking for reliable insurance service and a team that communicates well and gets things done quickly."
We responded:
"This review blew me away, Bryn! Thank you so much for your kind words! Nora said she was going to frame it and hang it on the wall at home!!!! Welcome to my agency! ~Ellen"
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Lauren Wilkins

March 5, 2026

5  out of  5
rating by Lauren Wilkins
"They were great to work with and cut my insurance down and saved me a lot— when my situation changed and I needed new insurance they were kind and helpful to assist me! I love the ladies here!"
We responded:
"Gosh, Lauren! This review has made my day. We try hard every day to be as helpful as possible. Thank you for noticing! ~Ellen"
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Missy Smith

February 27, 2026

5  out of  5
rating by Missy Smith
"Dana helped our son get his car insurance when ours couldn't do it that day!!Very nice and so helpful for our Son.This is his first time having a van!!Thank you again for helping him out he so appreciated it!!"
We responded:
"Dana's knowledge of insurance is exceptional! If anyone could make it happen it would be Dana. Welcome to our State Farm family and THANK YOU for taking time to leave a review. ~Ellen"
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Sally Kilpatrick

February 23, 2026

5  out of  5
rating by Sally Kilpatrick
"Our experience will Ellen was great. When I contacted her about getting insurance, she was very quick to get us quotes and fit us in for an appointment. Ellen explained each step and option, helping us make decisions with information and without pressure. We would highly recommend her office for insurance purposes."
We responded:
"Thank you, Sally! I love helping my friends find just the right coverage! Welcome to the State Farm family!!"
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Lora Selman

February 16, 2026

5  out of  5
rating by Lora Selman
"I cannot speak highly enough about not only the coverage but the personalized, helpful approach by everyone in the office is astounding! I’ve never stepped foot in this office (I don’t even live in the same city) yet when I call with a question or concern, they treat me with kindness and respect. I’ve called a bit disgruntled even and they empathize with my concerns and do everything in their power to make things better - sometimes I get my way, sometimes I don’t but I ALWAYS end the call confident that I’ve been heard and helped to the best of their ability. I love this team and know, without a doubt, that they are FOR me in every way!"
We responded:
"LORA! What a wonderful review! I can't thank you enough for the kind words! This team is young, but they work so hard and really do care about each one of our customers! I'm glad you've experienced it firsthand. ~Ellen"
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Bonnie

February 9, 2026

5  out of  5
rating by Bonnie
"A shout out to Rachel!! She was professional, patient and answered all my questions. She made the entire process easy! Thank you!"
We responded:
"Thanks for taking time to leave a review, Bonnie! Working with Rachel is a wonderful experience. She listens, helps customers find the coverage that is right for them, and she has FUN along the way! ~Ellen"
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Bill Sholar

February 6, 2026

5  out of  5
rating by Bill Sholar
"Cat was SO helpful in making sure I had the right coverage! Thanks again!"
We responded:
"Hi, Bill! I'm so happy you joined our agency! Thanks for taking time to leave a review and thanks for picking this agency! Cat is very knowledgeable about all our products and is passionate about helping people. She's definitely an asset to my team."
Profile photo of Nora McMackin

Nora McMackin

January 22, 2026

5  out of  5
rating by Nora McMackin
"I cannot thank Ellen Aders State Farm enough. They saved me thousands of dollars on Auto and Homeowners Insurance. They are so knowledgeable and professional and kind. Thank you!"
We responded:
"NORA!!! I am personally so glad you are a part of this team! It's icing on the cake that we could help you & Shannon with your insurance. Thanks for the review. ~Ellen"
Profile photo of Holly Rhodenhizer

Holly Rhodenhizer

January 18, 2026

5  out of  5
rating by Holly Rhodenhizer
"I recently had an incident with a deer and my new car, and Ellen Aders made the entire process incredibly easy. I notified her right away, and she took care of everything with minimal effort on my end. She made sure I had a rental car set up and even sent a copy of my current insurance to the rental company when I realized I didn’t have it with me. Ellen is delightful to work with and truly ensures her customers are taken care of every step of the way. I can’t recommend her enough!"
We responded:
"Thank you, Holly! I'll give you a lift anytime. I'm just sad the body shop didn't play a trick on you! Thanks for choosing me to be your agent! ~Ellen"
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David L

January 15, 2026

1  out of  5
rating by David L
"She is rude and uncooperative. Has a real good knack for making you feel like an inconvenience."
We responded:
"I heard your response when you hung up on me this morning. If you'd like to address your feelings with me directly, please call back and I'd be happy to have a conversation with you. ~Ellen"
Profile photo of Char Coleman

Char Coleman

December 23, 2025

5  out of  5
rating by Char Coleman
"I had insurance setup within minutes! The staff was very friendly, efficient, and quick."
We responded:
"Hi, Char! Thanks for taking time to leave us a review! We try to be quick but also thorough! I'm glad you have joined our State Farm family! ~Ellen"
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Margaret Z

December 10, 2025

5  out of  5
rating by Margaret Z
"Omg!!!!! Excellent people to work with. BEST Agent. And staff ever...."
We responded:
"Hey, Margaret! Sorry to have missed you at the Christmas parade last Saturday! Thank you for this delightful review and THANK YOU for your business! ~Ellen"
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Timothy Moran

December 5, 2025

5  out of  5
rating by Timothy Moran
"Nothing but awesome. Agent was very knowledgeable and diligent in helping me select the right coverage. Staff is professional and very friendly."
We responded:
"Timothy! I'm so glad you are my customer! Thank you for taking time to leave this FIVE-star review! Happy New Year! ~Ellen"