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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Valerie Stroud

Valerie Stroud

August 26, 2024

5  out of  5
rating by Valerie Stroud
"Everything I ask them to assist me with they are right there to help me out and answer all of my questions, awesome group of folks!"
We responded:
"Thank you, Valerie, for this review! We try so hard to handle all issues on the first call. It doesn't always work out that way, but it's always our goal! ~Ellen"
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Florian Dengel

August 24, 2024

5  out of  5
rating by Florian Dengel
"Nothing but perfect! You couldn’t ask for more within seconds of answering the phone my problem was solved. They know the insurance system so well and they should it’s their business. Thank you so much!"
We responded:
"Thank you, Florian! I miss seeing your dad but spoke with him by phone just a couple of weeks ago. Did you know he took me ballroom dancing once?! Thank you for taking time to leave this WONDERFUL feedback. I have already shared it with my team. ~Ellen"
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Joseph Castellan

August 19, 2024

5  out of  5
rating by Joseph Castellan
"Very friendly and helpful. Got me exactly what I needed at a fair price point"
We responded:
"Thanks for leaving a review, Joseph! I'm glad the experience was a good one!! ~Ellen"
Profile photo of Taylor J

Taylor J

August 16, 2024

5  out of  5
rating by Taylor J
"Ellen’s team is AMAZING! They go above and beyond, truly. I was taken care of in a timely manner and the service was fantastic. Great work you guys!"
We responded:
"Thank you, Taylor! My team works very hard to make sure our customers are taken care. I appreciate you leaving the feedback. ~Ellen"
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Vickie Forrest

August 16, 2024

5  out of  5
rating by Vickie Forrest
"Rachel was amazing to work with. She was so patient with me & my crazy schedule. She saved us so much money on our car and home insurance. I highly recommend this agency. They know how to look out for & take care of people!"
We responded:
"Rachel IS amazing! She loves her job, and she LOVES meeting new people. Thank you for choosing State Farm and for taking time to recognize Rachel's hard work. ~Ellen"
Profile photo of Lauren Calhoun

Lauren Calhoun

August 16, 2024

5  out of  5
rating by Lauren Calhoun
"The team there is amazing!!"
We responded:
"Hi, neighbor! Thanks for stopping by and leaving us a FIVE start review. After Rachel's told us about her treatment at the spa and I think we'll all be coming down! ~Ellen"
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sadie price

August 16, 2024

5  out of  5
rating by sadie price
"I'm a disorganized and poor human and I'm awful at paying my bill on time. I hate doing direct withdrawal because I don't always have $ in one account or the other or have to go make a deposit etc. Anyway, this office is my State Farm people. They're great. They'll call or text me when my bill is due and I say "oopsy! Time to pay!" It's actually quite helpful and I then pay it as quick as possible and all is well. They're VERY nice and I greatly appreciate the reminder."
We responded:
"It's nice to know our reminders aren't pesty! LOL For the record, no one drafts out of my checking out automatically either! Thanks for being our customer and taking time to leave this lovely review. ~Ellen"
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Cliff Landsman

August 15, 2024

5  out of  5
rating by Cliff Landsman
"Another superb experience dealing with Ellen's office. Specifically with Cat. She's always pleasant and efficient. A pleasure to work with!"
We responded:
"Thanks for the review, Cliff! I'm so happy you've enjoyed working with Cat. She IS always pleasant, with a smile on her face. I appreciate you! ~Ellen"
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Craig Strickler

August 14, 2024

5  out of  5
rating by Craig Strickler
"Switched to save $ and now have even better service, coverage and exceptional staff who’s always ready to listen and help! Thank you!"
We responded:
"It was a rough start getting all the names sorted! LOL Thanks for sticking it out with us! I'm so glad to hear you find my team to be EXCEPTIONAL! I think so too, but I'm a little biased. I appreciate YOU and thank you for leaving such a nice review! ~Ellen"
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Jennifer Compton

August 9, 2024

5  out of  5
rating by Jennifer Compton
"Was a pleasure working with Catherine on Ellen Aders Team. She was very knowledgeable and prompt with getting us a policy quickly. Thanks Cat."
We responded:
"Thank you, Jennifer, for taking time to leave us a review!! Catherine is wonderful to work with. She loves helping people with their home, auto and life insurance!! ~Ellen"
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Kristi Biggs

August 8, 2024

5  out of  5
rating by Kristi Biggs
"I've been with Ms. Aders for years--from being on my parents insurance to my own. She and her staff have always been very generous and nothing short of helpful, especially when it comes to making sure they help you save where they can. They are also very gracious when it comes to late payments (assuming you are equally good to them as a customer). There have been a few times I've missed a date by a few days or so, and they always reach out and remind me, which I personally appreciate. I feel most places would jump at the chance to induce a late fee but that has never been my case. If you want homey, helpful, and knowledgeable people, these guys are the ones for you."
We responded:
"Thanks, Kristi! I've really enjoyed working with your family since I became your agent in 2010. It's always a pleasure when a Biggs drops by and I'm here to visit. I appreciate your comments and am grateful you took time to leave this review. ~Ellen"
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Bryan Patterson

July 25, 2024

5  out of  5
rating by Bryan Patterson
"MRS. Aders is a great insurance agent. Her team is great. Call and get a get deal on your insurance. Highly recommend"
We responded:
"I appreciate that, Bryan! We are not always the cheapest, but we do strive to provide the best service! Glad you're here! ~Ellen"
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Amanda Cleveland

July 25, 2024

5  out of  5
rating by Amanda Cleveland
"The team is so helpful and if they need to get back in touch with me they just text me, which in this day and age and as busy as I am is awesome. They constantly are looking to make sure things haven’t changed to see if I can get sinkhole insurance thru them"
We responded:
"Thank you so much for that feedback! We have so many ways to communicate with our customers and sometimes it's hard to know which one is best! My team works hard to make certain you have just what you need. Thanks for taking time to leave a review! ~Ellen"
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Bethany Costello

June 18, 2024

5  out of  5
rating by Bethany Costello
"My husband and I have used Ellen Aders as our agent for years. She is always so welcoming and professional when we go into the office and over the phone as well. My husband was rear-ended last year in the first week of November, he had to go to the doctor for back and neck pain, every one else was dragging it on, but she and her staff helped us and got right on it and within a week we had a settlement. We appreciate everything she and her staff do and have done to help us with our insurance needs."
We responded:
"Claims time is stressful time! We try to make it easy! I appreciate your feedback and your continued business! ~Ellen"
Profile photo of Richard Braddock

Richard Braddock

June 18, 2024

5  out of  5
rating by Richard Braddock
"Ellen’s team is pleasant and thorough. They take the time to explain everything about your policies and ensure that you are fully covered. When I transferred to Ellen’s office, she personally took four hours on her weekend to go over every detail of my policies. She saved me money, while getting us significantly better coverage. I highly recommend her and her team for your insurance needs."
We responded:
"Thank you for the nice review, Richard! Your home is beautiful and unique. I wanted to make sure it was properly covered! Not everyone can meet during traditional office hours, so I try to accommodate weekends when necessary. I'm glad you trusted me and I'm glad you're here!!! ~Ellen"
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Sadie Marino

June 12, 2024

5  out of  5
rating by Sadie Marino
"Rachel has been amazing to work with! I honestly & truly can tell she cares about her clients!! She has gone above and beyond for my family. Found us so many discounts we never even knew were available! Give them a call! Switching with them, I'm now saving over $1300 a year on auto insurance!"
We responded:
"Thanks for the awesome feedback, Sadie! Can you believe Rachel was hesitant to ever start working here! She is SO great at her job and loves getting to know all her new clients. Welcome to our State Farm family! ~Ellen"
Profile photo of Dora Pollard-Funk

Dora Pollard-Funk

June 7, 2024

5  out of  5
rating by Dora Pollard-Funk
"The girls here are amazing, they always looking for ways to save and as a car sales person looking to save my customer’s money"
We responded:
"Thanks, Dora! Car insurance has gotten so expensive. We owe it to our customers to look for every single way to save!! I appreciate your feedback. ~Ellen"
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Heather Brogan

June 3, 2024

5  out of  5
rating by Heather Brogan
"The staff is amazing, they make you feel like you’re at home. I called them to get a quote and they got back to me within 20 minutes with a quote for all the options of coverage. Then when I went into the office they welcomed me in with a smile and quickly got me into a meeting to get my policy set up. I would recommend them to anyone, it’s a lot nicer to be able to walk in and talk about your coverage in person rather than online."
We responded:
"Thank you for this wonderful review, Heather! I'm so sorry to have missed you when you came into the office. Cat loves meeting new people and she is excellent at helping people figure out what insurance coverage is just right for them! Welcome to our State Farm family ~Ellen"
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Drew Eco

May 21, 2024

5  out of  5
rating by Drew Eco
"Very helpful agency with friendly staff. They offered me a significantly better rate than the competition, and were very transparent through the whole process."
We responded:
"Thanks for the FIVE stars, Drew!"
Profile photo of Brian Rogerson

Brian Rogerson

May 8, 2024

5  out of  5
rating by Brian Rogerson
"Invaluably, helpful, kind, courteous, professional. Wouldn’t have any other insurance, no matter how cheap the premiums are"
We responded:
"Welcome to Virginia Brian! Thank you for selecting my agency to do business with! If you have any questions about the area, we would LOVE to answer them! ~Ellen"
Profile photo of Melissa Weaver

Melissa Weaver

April 24, 2024

5  out of  5
rating by Melissa Weaver
"Nobody does it better than State Farm Ellen and all her reps have been outstanding. One phone call and they take care of the rest, great rates and excellent service!!!!"
We responded:
"That's wonderful feedback, Melissa, and I sure appreciate you sharing it publicly! Thanks for the review and thanks for your business! ~Ellen"
Profile photo of Daniel Hody

Daniel Hody

April 23, 2024

5  out of  5
rating by Daniel Hody
"I worked with Catherine to receive a new Home and Auto Insurance. She was a pleasure to work with, very friendly, and quick to respond and help with any of my needs. Switching to state farm with her was a very smooth transition. Highly recommend."
We responded:
"Thanks for the FIVE-star review, Daniel! Catherine is the best. She loves meeting new people and helping with their insurance needs! I'm glad you are part of our State Farm family. ~Ellen"
Profile photo of Thomas Adams

Thomas Adams

April 19, 2024

5  out of  5
rating by Thomas Adams
"Young driver in the family was able to start their own policy at a very affordable rate. Quick, easy, and convenient."
We responded:
"You've been my customer for a long time, Mr. Adams! Your review means a lot to me. I'm glad we could help. Thank you for taking time to leave a review. ~Ellen"
Profile photo of Amy Rogowski

Amy Rogowski

April 19, 2024

5  out of  5
rating by Amy Rogowski
"I have been with Ellen Aders office at State Farm for about 15 years. She and her staff have helped me with coverage for all 3 of my boys until they were out on their own.Every time I have called to add or change a vehicle it was like talking to a friend, they called the boys by name and so friendly and helpful. Recently my husband and I were traveling out of state and or pulled over for a traffic stop when insurance coverage was requested and I couldn’t find my coverage card. One quick phone call and within minutes it was texted to me and we were on our way. There was never even a hiccup, another great experience with his staff."
We responded:
"Hi, Amy! I've worked with State Farm since 1999 and I take "Like A Good Neighbor" to heart! Your review is so special and I'm grateful that you took time to share. Thank you for your loyalty! ~Ellen"
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Mo Boutte

April 18, 2024

5  out of  5
rating by Mo Boutte
"Very kind people and very helpful."
We responded:
"Thanks for the review! We love working with your dad and are so happy you've trusted us with your first car insurance policy! ~Ellen"