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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Char Coleman

Char Coleman

December 23, 2025

5  out of  5
rating by Char Coleman
"I had insurance setup within minutes! The staff was very friendly, efficient, and quick."
We responded:
"Hi, Char! Thanks for taking time to leave us a review! We try to be quick but also thorough! I'm glad you have joined our State Farm family! ~Ellen"
Profile photo of Margaret Z

Margaret Z

December 10, 2025

5  out of  5
rating by Margaret Z
"Omg!!!!! Excellent people to work with. BEST Agent. And staff ever...."
We responded:
"Hey, Margaret! Sorry to have missed you at the Christmas parade last Saturday! Thank you for this delightful review and THANK YOU for your business! ~Ellen"
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Timothy Moran

December 5, 2025

5  out of  5
rating by Timothy Moran
"Nothing but awesome. Agent was very knowledgeable and diligent in helping me select the right coverage. Staff is professional and very friendly."
We responded:
"Timothy! I'm so glad you are my customer! Thank you for taking time to leave this FIVE-star review! Happy New Year! ~Ellen"
Profile photo of Abbey Rinker

Abbey Rinker

December 5, 2025

5  out of  5
rating by Abbey Rinker
"Ellen and her team have been fantastic to work with. Great communication and they care about you as a customer. They have saved me over $100 A MONTH with their insurance. I have no regrets using them from now on."
We responded:
"Hi, Abbey! Thank you so much for leaving this glowing review! We DO care about our customers and try out best take care of everyone's needs! Thanks for choosing my agency! ~Ellen"
Profile photo of Wes Gray

Wes Gray

December 4, 2025

5  out of  5
rating by Wes Gray
"Great people to work with and made everything work out for me with helping understand my policy"
We responded:
"Thank you, Wes! I appreciate your business and that you took time to leave us a review! ~Ellen"
Profile photo of Dustin

Dustin

December 3, 2025

5  out of  5
rating by Dustin
"I wanted a new local insurance company and hit the jackpot with them. Super friendly, great prices, fast at reponding, and I guarantee the pocket ice scraper will get used this winter lol."
We responded:
"That gave me a good laugh, Dustin! I wanted to try something different, but I'm not quite sure how those tiny little ice scrapers will work. So, let us know! Thank you so much for trusting my agency with your business! I know Rachel worked hard to get just the right amount of coverage for you! See you soon at Hibachi Fresh for lunch ~Ellen"
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Erica Robinette

December 1, 2025

5  out of  5
rating by Erica Robinette
"Next door or across the miles, State Farm is always a Good Neighbor! Ellen worked seamlessly with our office in NY with transferring our mutual customer. Thank you, Ellen!"
We responded:
"Erica, you need to be in a State Farm commercial!! Thank you!! ~Ellen"
Profile photo of Christina Zahm

Christina Zahm

November 26, 2025

5  out of  5
rating by Christina Zahm
"So wonderful! Answered all my questions in a timely manner, was patient with me as I shopped around, I even got busy at work and forgot to get back with them but she sent me a follow up text! Thank goodness! I’d probably be driving without insurance if it weren’t for that text! Customer service was excellent!!! Five Stars all around!!!!!"
We responded:
"What a wonderful review, Christina! Thank you for taking time out of your busy day to leave such kind words. I appreciate your business! ~Ellen"
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Bertha Jenkins

November 13, 2025

5  out of  5
rating by Bertha Jenkins
"Great team, it’s comforting to know they are there to answer all my questions! Thank you!"
We responded:
"Thanks, Bertha! I appreciate the FIVE-star review and that fact you took time to leave it! ~Ellen"
Profile photo of Robert Demariano

Robert Demariano

November 12, 2025

5  out of  5
rating by Robert Demariano
"I made the switch to State Farm for my business insurance and now have better coverage while paying less for it. In addition, top notch customer service with an insurance company that donates and volunteers in the community."
We responded:
"Thanks, Rob! I'm so honored that we could be a part of Robby Ds Lil Greens' growth!! I appreciate the review and your trust placed in my agency! ~Ellen"
Profile photo of Rebecca Troxell

Rebecca Troxell

November 12, 2025

5  out of  5
rating by Rebecca Troxell
"Best agency in the area."
We responded:
"Thank you, Robbie. I don't know how to put a heart emoji in a response, but if I could figure it out, there would be TEN! ~Ellen"
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Tammy Bolden

November 12, 2025

5  out of  5
rating by Tammy Bolden
"Super easy to switch and save 60.00 a month with better coverage to boot. Catherine made things easy and smooth!"
We responded:
"Thanks for leaving such positive feedback, Tammy! Catherine has really found her stride. She loves to help people and has a really great attitude! She was definitely raised right;) ~Ellen"
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Lynn Lyerly

November 7, 2025

5  out of  5
rating by Lynn Lyerly
"Rachel was very personable and friendly. It was a pleasure doing business with her."
We responded:
"Thank you for this review, Lynn. I will definitely share your remarks with Rachel! ~Ellen"
Profile photo of Shirley Hall

Shirley Hall

October 29, 2025

5  out of  5
rating by Shirley Hall
"Rachel has been great to work with over the last 2 years. I have never experienced the personal connection with my insurance carrier as I have with State Farm. It’s rare for any company to be personable these days but this office is. I would highly recommend getting a quote for any insurance needs you may have."
We responded:
"Thank you, Shirley! Rachel loves getting to know new people. We try so hard to make the customer service experience different at Aders Insurance Agency, Inc. There are lots of choices for insurance in Front Royal. Thank you for choosing us! ~Ellen"
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Mathew Rivera

October 29, 2025

5  out of  5
rating by Mathew Rivera
"Super easy to work with and very very friendly. Took care of my vehicles with no problem!"
We responded:
"Thank you, Mathew for this FIVE-star review! We try hard to make insurance as easy as possible for our customers! ~Ellen"
Profile photo of Rippy Gill

Rippy Gill

October 29, 2025

5  out of  5
rating by Rippy Gill
"What a warm welcoming office! Cat especially is a great listener and offers solutions after considerable evaluation. Highly recommend."
We responded:
"Thanks, Rippy! You hit the nail on the head with Cat Dawson! I'm lucky she is part of my team. ~Ellen"
Profile photo of Rosa Cadet

Rosa Cadet

October 29, 2025

5  out of  5
rating by Rosa Cadet
"I have been with Ellen Aders for over a decade an wouldn't change for the world she is so caring understanding an goes up out an beyond to help not only in her profession but more ways than one her staff has the upmost respect excellent customer service a great team great company Katherine Maria thanks for always the thoughtful reminder when a payment is due .. all you guys are great thank you Ellen for keeping me insured your the best much respect 🙏"
We responded:
"Rosa, you are part of our family! I always enjoy our visits and love to hear all about your life!! Thank you for taking time to leave this feedback. It means so much, especially from a friend! ~Ellen"
Profile photo of Mandarin Jones

Mandarin Jones

October 28, 2025

1  out of  5
rating by Mandarin Jones
"Do not, and I repeat DO NOT GET STATE FARM, I’ve used them for years, literally never used any other insurance company, they’ve always had great rates, towing and overall coverage for my vehicles and my skoolie conversion. Always one quick call away, until I filed a claim, I had lost brakes and tapped another vehicle in my driveway and used my insurance to cover it, in which they did, a week later? I got a call saying the “higher ups” decided to drop me due to my “ driving record” in which I had previously had ran to double check this past June as still good for insurance, ( as I have a clean driving record) was still Good and it was, but everything changed after the claim and they took over $800 for a policy on my new car that they later closed 2 weeks into said policy and never refunded me my money… honestly very upset about how I’ve been treated and wouldn’t recommend going through them as I’m the second person I know that’s been dropped due to filing a claim."
We responded:
"Hi, Katherine. I wish I had control over State Farm's underwriting decisions. I never like to lose a customer. I'm sorry you had this experience. ~Ellen"
Profile photo of Terry Schmiedeknecht

Terry Schmiedeknecht

October 16, 2025

5  out of  5
rating by Terry Schmiedeknecht
"Fantastic customer service from Bertie Yeager. She took the initiative to review a few of our policies and we were able to make much needed changes for the future. Reasonable prices and comfort for the future. Thank you to Ellen and her team."
We responded:
"Hi, Terry! Bertie is the absolute BEST when it comes to life insurance! I'm so glad you had an opportunity to work with her. Thank you for taking time to leave a review and I appreciate your business! ~Ellen"
Profile photo of Mattie Christy-Shideler

Mattie Christy-Shideler

October 16, 2025

5  out of  5
rating by Mattie Christy-Shideler
"We absolutely love everyone at Ellen Aders State Farm! The whole team is friendly, helpful, and always makes things easy. I’ve worked closely with Ellen and Rachel, and they’ve both gone above and beyond to take care of us. You can tell they really care about their clients and love what they do. Highly recommend!"
We responded:
"Mattie!! I'll never throw a pretzel on the floor again!! Thank you for taking time to leave us this review. I appreciate your business and am excited to check out the new shop!!! ~Ellen"
Profile photo of Melissa Durant

Melissa Durant

October 15, 2025

5  out of  5
rating by Melissa Durant
"These ladies are AWESOME! Anytime I’ve needed anything they’re are on it!! I have ALL my insurance thru this office, and have for years, and have always gotten customer service off the charts!! These ladies are ROCKSTARS!!"
We responded:
"What a great review, Melissa!! I have to agree, the ladies on my team ARE awesome and I certainly appreciate you saying so. Thank you for your business and THANK YOU for this wonderful review! ~Ellen"
Profile photo of John E

John E

October 8, 2025

5  out of  5
rating by John E
"Rachel, Catherine, the whole team always helps me out whether it being a quote or insuring a new vehicle. My go to every time."
We responded:
"Thank you, John, for such nice comments! This team really cares and wants to help folks make sure all their insurance needs are covered. I appreciate your business! ~Ellen"
Profile photo of Cassy Foster

Cassy Foster

September 26, 2025

5  out of  5
rating by Cassy Foster
"I highly recommend working with Rachel at State Farm! She was a huge help when we decided to switch our auto and home insurance. Not only did she get us a much better rate that is saving us a lot of money, but her customer service was excellent. She's quick to respond, knowledgeable, and made the transition easy and stress-free."
We responded:
"Hi, Cassy! Thank you for taking time to leave this wonderful review! Rachel IS wonderful. She knows our products inside and out and loves helping people determine what's best for THEM! Welcome to our State Farm family. ~Ellen"
Profile photo of Andrea Ross

Andrea Ross

September 24, 2025

5  out of  5
rating by Andrea Ross
"Insurance is never fun but my experience with Ellen Ader's State Farm office was personable and handled with genuine care. My questions were addressed and my concerns, reassured. I felt listened to and seen, and we found a plan that made sense for me and my family. Great experience."
We responded:
"You are one fine lady, Drea! Thank you for your kind words and for trusting me with your insurance. ~Ellen"
Profile photo of Amanda Medlin

Amanda Medlin

September 24, 2025

5  out of  5
rating by Amanda Medlin
"I worked with Rachel and she was absolutely fantastic! She made the entire process a complete breeze and was extremely helpful and quick. Highly, highly recommend!"
We responded:
"Rachel has so much knowledge and she's a ton of fun to work with! Thank you for choosing my agency! ~Ellen"